FAQs

-Yes, our roses are real. Their growth is stopped at their most perfect state using non toxic products. 

-Our roses last up to three years when cared for properly.  

-Our square and heart boxes are available without roses. 

-Yes! All of our boxes are equipped with a speaker. The box will play any sound or music from your video! 

-We provide a USB cable that connects to any computer! We also provide detailed instructions to ensure an easy and successful upload.  

-If you do not have the means to download the video please upload your video directly to our website before adding the item to your cart! 

-You will need to create the videos. We recommend using a slideshow format to fit as many videos and photos as possible! Once a video is sent to us we can not add a new sound, add more videos, or edit the video in any other way.  

-We do ship our rose boxes internationally, however we do not ship the video boxes internationally yet. 

-Our delivery time is 1-3 business days for United States orders and 7-10 days for international orders. 

-We do not accept any returns or exchanges at this time, to make sure we are up to par with our sanitary guidelines during this pandemic.