FAQs

Are the roses real?

-Yes, our roses are real. Their growth is stopped at their most perfect state using a non toxic wax based solution.

How long do the roses last?

-Our roses last 3+ when cared for properly. 

Can I get any box without roses?

- Yes, our Cararra marble and Ashford black marble boxes can be purchased without roses, so you can add your own gifts inside!

What gifts can we add to the box?

- We recommend adding candy, jewelry, perfume, stuffed animals. Anything you can think of that best suits you and the recipient! 

Does the box produce sound?

-Yes! All of our boxes are equipped with a speaker. The box will play any sound or music from your video!

How do I get the video in the box?

-We provide a USB cable that connects to any computer! We also provide detailed instructions to ensure an easy and successful upload. To avoid uploading the video yourself, you can upload your video right to our site, so we can upload your video for you.

I don't have a computer, can I still add a video?

-If you do not have the means to download the video, please upload your video directly to our website before adding the item to your cart!

Do you provide editing services or do we have to create the videos ourselves?

-You will need to create the videos. We recommend using a slideshow format to fit as many videos and photos as possible! Once a video is sent to us we can not add a new sound, more videos, or edit the video in any other way. 

Do you ship internationally?

- We do ship internationally at an extra shipping cost. Please view the checkout page to find your countries rate.

 How long do deliveries take?

-Our delivery time is 1-3 business days for United States orders and 7-10 days for international orders.

Do you accept returns or exchanges?

-We do not accept any returns or exchanges at this time, to make sure we are up to par with our sanitary guidelines during this pandemic.